Call Center / Customer Service Agent
Location: White Bear Lake, MN (100% Onsite)
Pay: $20/hour base + monthly performance incentives (average total earnings of $22-$23/hour)
Type: Long-term
About the Opportunity
Our client is a well-established organization in the automotive industry that has been serving the Twin Cities community for decades. They are known for their employee-focused culture, commitment to customer service, and strong opportunities for growth and advancement.
They are seeking a customer-focused Call Center Agent to join their team. In this role, you will serve as a key point of contact for customers, helping to ensure an exceptional service experience through follow-up outreach, appointment scheduling, and handling inbound inquiries.
Responsibilities
- Conduct follow-up calls with recent service customers to gather feedback and measure satisfaction
- Follow established call scripts and identify situations requiring escalation to management
- Answer inbound calls and assist customers with scheduling service appointments
- Collect and verify customer and vehicle information
- Provide maintenance and repair estimates, including expected timelines
- Accurately document customer interactions and service requests
- Resolve customer concerns professionally while maintaining a high level of customer satisfaction
- Collaborate with service teams to ensure seamless customer communication
Qualifications
- 1-2 years of customer service, call center, or related experience
- High school diploma or GED required
- Strong verbal and written communication skills
- Proficiency with Microsoft Office applications
- Excellent attention to detail and organizational skills
- Ability to handle multiple tasks in a fast-paced environment
- Bilingual Spanish skills are a plus
Compensation & Schedule
Compensation
- $20/hour base pay
- Monthly incentive bonus program
- Average monthly bonuses range from $400-$650
- Typical total earnings average $22-$23/hour
Training Schedule
- Monday-Friday, 8:00 AM-4:30 PM for approximately three weeks
Regular Schedule
- Week 1: Monday-Friday, 9:30 AM-6:00 PM
- Week 2: Monday, Tuesday, Wednesday, Friday 9:30 AM-6:00 PM; Saturday 7:30 AM-4:00 PM (Thursday off)
Why Join?
- Long-term opportunity with potential for permanent hire
- Established, family-oriented company culture
- Professional development and career growth opportunities
- Community involvement and volunteer opportunities
- Supportive team environment focused on employee success
If you enjoy helping customers, thrive in a team-oriented environment, and are looking for a company that values growth and development, we'd love to hear from you!
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.